Trams from Blackpool Transport are UK’s Number 1 for Customer Satisfaction, an independent national survey has revealed.
With a customer satisfaction rating of 97%, Blackpool Transport (the operator of Blackpool’s world famous trams) have outperformed other tram, bus and train operators from across the country. They scored a full 6 points above the tram industry average.
The results were recently revealed by the nationally respected Transport Focus organisation which surveys thousands of passengers across multiple forms of public transport modes throughout the UK. The survey took place in Autumn 2017.
Jane Cole, Managing Director at Blackpool Transport said “This fantastic result is testament to the efforts of our employee’s day in, day out. Throughout 2017 we worked closely with our Managers and Training teams to ensure our conductors are fully equipped with the confidence and skills to deliver an outstanding experience for our customers.
Not just a service, it’s an experience
Residents and visitors to our town expect an experience, not just a service and that’s what we are delivering. Our customer service training goes beyond the basics and includes both visible and hidden disability awareness training so that our teams can meet the needs of each and every one of our customers.”
Blackpool Transport also excelled in other areas of the tram passenger survey with customers reporting an 88% satisfaction rating with ‘value for money’, 20% ahead of the industry average along with a 91% satisfaction for punctuality of the trams.
Getting around with Blackpool Transport
Getting around Blackpool and the Fylde Coast couldn’t be easier with buses and trams operated by Blackpool Transport. They’re for local people and tourists, all year round.
Our great transport network will ensure you get to enjoy everything which Blackpool and the surrounding areas have to offer.
Our network is a cost-effective way of travelling around the Fylde Coast area, with easy to follow timetables to make your journey easy and pleasurable.
Timetables and Travel Centres
Individual timetables guides to all our services and network maps are available from our Travel Centres at Market Street, Blackpool Town Centre and our main offices at Rigby Road or visit our website at www.blackpooltransport.com
How to find the Blackpool Transport Market Street Travel Centre
How to find the Blackpool Transport Rigby Road Travel Centre
Bus Service Information
Plan your route, download the Bus Checker app, and find out what you want to know on the Blackpool Transport website
Single bus fares are – hop, short journey, medium journey and long journey. Click here for current prices
Find all the different routes and download the timetables which you need for Blackpool buses here
Concessions: Pass holders of the English Concessionary Travel scheme can travel free on our network of buses between 0930 – 2300 Monday to Fridays and at anytime on Saturdays and Sunday or Bank Holidays.
Blackpool Tram Information
The tramway runs along the Fylde Coast from Starr Gate at the southern boundary of Blackpool, along the full length of Blackpool seafront, through Cleveleys to Fleetwood.
There are three simple fares when you travel on a Blackpool Tram – hop, medium journey and long journey. Click here for current prices
Concessions: From the 1st April 2014 only holders of the Blackpool Concessionary Travel Scheme passes can travel free of charge between 0930 and 2300 Mondays to Fridays and at anytime on Saturdays, Sundays or Bank Holidays on Tramcar services in Blackpool and Wyre (Cleveleys and Fleetwood)
You can find all the information about where the tram stops are, timetables and pricing for Blackpool trams here
Travelling About a Bit?
Whether you’re visiting the Fylde Coast this summer, or you live here and want to ditch the car, the whole family can spend a day travelling around from place to place, visiting all the attractions without worrying about parking (or paying for it!), with a Blackpool Transport Saver Ticket.
Easy, convenient and cheaper than purchasing single fares. Unlimited travel on any Blackpool Transport bus or tram (excluding Heritage Tours) for one great price.
Purchase 24 hour, 3 Day or 7 Day tickets from the driver or conductor when you board. Monthly tickets are also available.
Like to be prepared? All tickets apart from 24 hour and dog tickets can be purchased in advance at our Customer Centre on Market Street, from reception at Rigby Road, from many PayPoint outlets or via our website.
Adult, Children, Young Person and Family tickets are available
Blackpool Transport Service Changes
Our services 7, 11, 17 and 18 changed on March 25, head to the Blackpool Transport website for more details
Jobs at Blackpool Transport
It isn’t just about driving at Blackpool Transport. Our Conductors, Tram Drivers, Engineers, Cleaners and Admin staff all play a key part too. Keep an eye out for all upcoming vacancies, you’ll find them on our website first.
Blackpool Transport Safe Haven for people living with dementia
Blackpool Transport opened its Safe Haven at Market Street in December 2017.
This means that if any of our staff sees a passenger on their bus or someone at a bus stop who they think may be confused, they will bring them to the Safe Haven at our Customer Centre on Market Street.
They will then be looked after by our dementia-friendly staff who have all had training from Tracey, Blackpool Transport’s Dementia Friends Champion.
The staff will contact a relative, carer or care home, or the police as a last resort. We have lots of things to look at and do to keep the lady/gent occupied until they are picked up, and they can also have a biscuit and a drink.
We are hoping that we can help people at a time when they are frightened and confused without making a fuss.
Changes to Blackpool Town Centre Bus Stops
Travelling from the town centre this month? Some of our services are changing where they stop for the next phase of the town centre development check here for information
The Making Blackpool Better project aims to create better, more attractive places, leading to investment and jobs for local people. Works are taking place on Talbot Road.
Please take a look to make sure you know where to catch your bus.
Cheapest Way to Buy Travel Tickets is via the App
The Blackpool Transport app was launched in Spring 2017 to make bus and tram travel even easier for existing customers and for those people who don’t use the bus very often, if at all.
Jane Cole, Managing Director at Blackpool Transport said “Unfortunately due to inflation, increased operating costs and an increase of up to 15% in fuel costs, it has been necessary for us to implement an increase in some of our fares.
“These increases have been kept to an absolute minimum and where we have been able to hold the price of fares we have done so.”
Saver Ticket prices held when bought via the app
All saver ticket prices on our recently launched mobile app will remain unchanged, making this the most convenient and cost effective way to travel around Blackpool and the Fylde Coast.
The new app lets customers purchase a range of saver tickets in advance via their smartphone. Once a customer has bought the ticket of their choice they simply activate the ticket just before boarding any Blackpool Transport bus or tram.
The app also allows customers to plan their journey, find the best route and even has a disruptions page to let you know if your journey may be affected by roadworks or diversions.
The new fares came into effect on Sunday 28 May 2017. Full information is available online at www.blackpooltransport.com or pop in to the Blackpool Transport Customer Centre to pick up a full copy of the new fares.
Blackpool Transport Launch New Buses
25 brand new double decker buses officially entered service in April 2017.
Developed to a unique specification to offer the very best features for customers, the addition of these vehicles fulfils Managing Director Jane Cole’s vision to further bolster the fleet year on year to ensure that no bus in Blackpool is older than 5 years by 2020.
Finished in the instantly recognisable ‘Palladium’ brand, the buses offer free WiFi, USB charging points, social seating on the upper deck and next stop audio/visual announcements amongst other features.
Improved seating on the upper saloon means that families, children and adults alike can make better use of their travel time with seats grouped around 3 tables.
The buses have been allocated to some of Blackpool Transport’s most popular routes, with Service 6, 11 & 14 all benefiting from these high specification vehicles.
Jane Cole, Managing Director at Blackpool Transport said “We have been delighted with the fantastic feedback received from locals and visitors alike on the 10 buses introduced this year. We are particularly proud of having responded to the needs of our disabled passengers who appreciate the low floor entry, wide access gangway and spacious wheelchair areas. Delivering an exceptional customer experience is our primary focus and these 25 new vehicles will continue to allow us to do so.
130 Glorious Years!
2015 saw the Blackpool & Fleetwood tramway achieve 130 years of operation.
Find out More
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